Orders, Custom Work, Warranty & Returns

Orders & Payment

All pieces are made to order or built in limited runs.

  • Standard Products: Full payment is required at the time of purchase

  • Custom Projects: A non-refundable 50% deposit is required to begin work

  • The remaining balance is due prior to delivery or installation

Deposits secure your place in the build schedule and cover design time, materials, and initial fabrication.

Custom Work Policy

Each custom piece is built specifically for the client and cannot be resold.

For that reason:

  • Custom orders are non-returnable and non-refundable once production has begun

  • Any changes requested after approval of final design may result in additional cost and timeline adjustments

  • Clients are responsible for reviewing and approving all design details prior to build

If a project is canceled:

  • Deposits are non-refundable

  • Any additional costs incurred beyond the deposit (materials, labor completed) may be invoiced

Returns (Non-Custom Items)

For non-custom, standard products:

  • Returns may be accepted within 7 days of delivery

  • Items must be unused and in original condition

  • Return shipping and handling are the responsibility of the customer

Due to the nature of solid wood furniture, minor variation in grain and color is expected and not considered a defect.

Natural Material Disclaimer

Wood is a natural material and will continue to respond to its environment.

This means:

  • Grain, color, and figure will vary from piece to piece

  • Seasonal movement (expansion/contraction) is normal

  • Small checks, movement, or subtle changes over time are part of the material

These characteristics are not considered defects, but part of what makes each piece unique.

Warranty

Steamboat Valley Woodworks stands behind the quality of its craftsmanship.

  • Structural Warranty: 1 year against defects in workmanship or joinery under normal residential use

  • Hardware: Covered under manufacturer warranties where applicable

This warranty does not cover:

  • Normal wear and tear

  • Movement due to environmental conditions (humidity, temperature, sunlight)

  • Improper use, neglect, or modifications

  • Damage occurring after delivery or installation

If an issue arises, I will work with you to determine a reasonable repair or solution.

Delivery & Installation

  • Delivery timelines are estimates and may vary based on project scope and material availability

  • Clients are responsible for ensuring access and site readiness

  • Once delivered or installed, responsibility transfers to the client

A Note on Craftsmanship

Each piece is built by hand using solid hardwoods, with a focus on durability, repairability, and long-term performance.

These are not mass-produced items—they are made to be used, lived with, and to improve over time.